Thank you for shopping at Kacheckfilm. We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.
1. Returns
Eligibility for Returns:
- You have 30 calendar days from the date you received your item to request a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in the original packaging with all accessories, manuals, and documentation included.
- Proof of purchase is required for all returns.
Non-returnable Items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
2. Return Process
How to Initiate a Return:
- Contact our customer service team at info@kacheckfilm.com or call 1234-567-890 to request a return authorization.
- Once your return is authorized, we will provide you with a return shipping label and instructions on how to send your item back to us.
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
Eligibility for Refunds:
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
Refund Process:
- Refunds will be processed within [X] business days of receiving the returned item.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.
4. Exchanges
Defective or Damaged Items:
- If you received a defective or damaged item, please contact us at info@kacheckfilm.com within 7 days of receiving the product to request an exchange.
- We will arrange for a replacement to be sent to you at no additional cost.
5. Cancellations
Order Cancellations:
- Orders can be cancelled within 24 hours of placing them for a full refund.
- If the order has already been shipped, please follow the return process outlined above.
6. Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer service team at:
- Email: info@kacheckfilm.com
- Phone: +968 98181721
We appreciate your business and are committed to ensuring you are satisfied with your purchases from Kacheckfilm. Thank you for shopping with us!
